If you are unable to make a booking online  please give me a call on 0400832061 and I will endeavour to help you out. 

RESERVATIONS – Terms and Conditions

Duration of Reservation
Unless you are otherwise advised your table reservation is for the entire evening however we kindly ask that you emphasise with your guests the importance of arriving at Tidal Restaurant at your agreed time so you can enjoy your dining experience.  We plan out the evening so that both kitchen and front of house staff are able to cope with demand.

All lunch reservations have an out by time of 3.00pm due to dinner set up unless otherwise advised.

Deposits:
At time of booking a deposit of $25 per person is applicable Deposit will not be refunded if the restaurant receives less than 24 hours notice of cancellation.

Outstanding Amounts:
Any outstanding amounts that have not been settled & paid at the completion of your booking will be charged by us to the credit card provided by you and held on file.

Final Numbers Group bookings of 6 or more:
Your final numbers are required 24hrs in advance; if we are notified of a decrease in numbers up until 24hrs prior to your scheduled arrival time a $25 per head charge to the variance in numbers will apply (this excludes special event days where full charges will still apply). If notification has not been received of any changes to your confirmed guest numbers prior to your scheduled arrival time then full payment will be required for any missing guests.

Cancellation:
Should the restaurant receive cancellation of the groups booking less then 24 hours notice of arrival full cancellation of the package price by the amount of guests confirmed will apply and will be charged to the credit card on file.

Seating Requests:
All seating requests will be taken into consideration but are not guaranteed. Please be aware for groups that are over 12 people, you may be seated across two tables side by side.

Prams are not permitted in the dining area we have highchairs available, please advise at time of booking.

By law, management reserves the right to cease serving alcohol should a patron show signs of intoxication.

Cakes:
Your chosen venue is able to arrange cakes for any occasion with a minimum of 3 days (72hrs) notice period for medium/ large sizes. Cakes are charged from $55 per cake with a personalised message. If you wish to supply your own cake a $5 per person cakeage charge will apply.

Privacy Policy Tidal Restaurant and Wine Bar

A.B.N. 80 617 764 580

Tidal Restaurant is committed to the protection of your personal information. Tidal Restaurant has developed its own privacy policy,
which is based on the National Privacy Principles in the Privacy Act 1988.

This Policy covers all personal information that we hold and includes information we have collected through our restaurant, over the phone and over the internet through our websites. This Policy also covers personal information that we have sourced from third parties.

Collection

When you use this website Tidal Restaurant will only collect necessary personal information, which you provide, to us and information about how you use
our website, for example by making a purchase or posting original content to our site. This information includes your name, home or work address, phone number,
e-mail contact and information about the products and services, which interest you.

Tidal Restaurant will only collect personal information by lawful and fair means and will let you know where and how to contact us.

Use
Tidal Restaurant may use your personal information to:
(a) process your orders for our products or services that you place with our website, directly with our store or any other representative of Tidal Restaurant;
(b) administer and deal with any issues you raise with us regarding any of our products or services;
(c) analyse products and customer services and develop new products; and
(d) facilitate Tidal Restaurant internal business operations, including fulfillment of any legal requirements.

Security Policy
Your credit card details are transmitted through a secure, third party gateway which sends these details to the bank. All credit card details are protected using SSL (Secure Socket Layer) encryption and currency of transactions is in AUD only. Your credit card will be charged accordingly from Tidal Restaurant. However, your credit card details are not stored by Tidal Restaurant and will destroy or permanently deidentify personal information if it is no longer needed for any purpose.

Tidal Restaurant recognises that your e-mail address and mobile phone number are confidential. We will not use or disclose your e-mail address and mobile phone number to any third party without your explicit consent, nor will you get any unsolicited bulk e-mail (also known as “spam”) with any commercial offers or advertisements, as a result of your registration of details with Tidal Restaurant.

When you use this website, our Internet Service Providers record your visit and logs the following data for aggregate statistical purposes – server address, top level domain name (e.g. .com, .gov, .au, .uk etc.), date and time of visit, pages accessed, previous website visited and type of web browser and operating system used. This information together with any other feedback / information you provide us from time to time are used to continuously improve our service.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a
warrant to inspect service provider logs.

Your IP address is logged upon placing an order as part of our commitment to fraud prevention and security.  Tidal Restaurant will pass on any
information related to suspected fraudulent activity to the appropriate authorities.

Opt-in
You are automatically opted-in to Tidal’s marketing and provide us consent to your email address to be used to send information about special products and services in the future, and whether information is sent by our agents or third party service providers. You may also change this in the future by contacting us or opting-out when you receive communication from us, although it may also be necessary to contact any other organisations which have obtained your information to indicate your choice at this stage.

Cookies
Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Our site uses cookies to keep track your order.

Privacy Policy
This Policy will be reviewed from time to time and any amendments will be incorporated in the updated Policy. The updated Policy will be posted on this website. Your continued use of this website indicates your acceptance of the Policy in place at this time.

Privacy Queries
All queries regarding our Privacy Policy should be directed to

Tidal Restaurant and Wine Bar

Phone: 0400832061

23 Beach Street,

Merimbula, NSW, 2548

Also please note that a surcharge of 15% will be applied o any Public Holiday trading day.  Sorry for any incovenience

Best regards

Tidal Merimbula